Introduction
This Privacy Policy outlines how Octatrip.com (hereinafter referred to as "OCTATRIP", "our", "us", or "we") processes and manages your personal data in compliance with the Personal Data Protection Act 2010 (PDPA). We are committed to safeguarding your privacy and ensuring that your personal data is protected.
Personal Data We Collect
We may collect various types of personal data, including but not limited to :
- Identification Information: Name, national registration identity card number, passport details.
- Contact Details: Phone number, address, email address.
- Financial Information: Credit/debit card information, bank account details.
- Other Information: Any additional information provided by you through various channels such as agreements, applications, forms, or our website.
Sources of Personal Data
Your personal data is collected from various sources, including :
- Agreements signed with us.
- Forms submitted for applications, registrations, contests, promotions, or marketing events.
- Your interactions with our official website and any correspondences via email.
- Documents submitted to us for any purpose, such as service requests or product inquiries.
- Third-party sources like credit reporting agencies, law enforcement, and government entities.
Purpose of Data Processing
We process your personal data for various non-exhaustive purposes, including :
- Verifying your identity and payment details..
- Communicating with you and responding to inquiries.
- Processing transactions for our products and services, such as flight and hotel reservations, tour packages, car rentals, and attraction tickets.
- Handling requests for changes, cancellations, or refunds.
- Managing day-to-day operations, billing, file management, audits, and reporting.
- Administering website memberships and providing associated benefits.
- Conducting checks as required by us or third parties.
- Complying with legal obligations and assisting in investigations.
- Providing information and marketing materials related to our products and services.
- Conducting market surveys and internal activities for business development.
Data of Third Parties
If you provide us with personal data of third parties, you must obtain their consent and ensure they are informed of this Privacy Policy. You agree to indemnify OCTATRIP for any claims or damages resulting from a breach of this clause.
Access and Correction of Personal Data
You have the right to request access to and correction of your personal data. To do so, or for any inquiries or complaints, please contact us:
- Phone Number: +607-221 0124
- Email Address: [email protected]
- Note: A fee may be charged for processing access or correction requests.
- Note: We may refuse requests under certain conditions, which will be communicated to you along with the reasons.
Disclosure of Personal Data
Your personal data may be disclosed to third parties, including but not limited to:
- Travel product and service vendors.
- Financial institutions and credit agencies.
- Government and regulatory bodies.
- Our subsidiaries and affiliates.
- Third-party service providers and professional advisors.
Accuracy of Data
It is your responsibility to ensure that the personal data you provide is accurate, complete, and up-to-date. We rely on the accuracy of the information provided by you for processing and compliance.
Language Discrepancies
In case of any inconsistencies between different language versions of this Privacy Policy, the English version shall prevail.
This enhanced Privacy Policy covers all aspects mentioned in the document and aligns with the requirements of the PDPA, ensuring comprehensive data protection and transparency.